IT Support Engineer
Yangon,
Myanmar
This role serves as the first point of contact for customer technical issues, handling system health checks, troubleshooting hardware, software, and network problems, and ensuring timely resolution. Requires 3+ years of experience in IT infrastructure management, knowledge of Linux, Windows, networking, and virtual machines. Strong communication, problem-solving, and customer service skills are needed, along with basic cybersecurity knowledge. Collaboration with remote support teams and customer IT departments is also key .
Responsibilities
- Act as the first point of contact for technical issues raised by the customer
- Conduct regular system health checks, including hardware and software inspections
- Diagnose and resolve system, hardware and network issues
- Log, track, and resolve incidents within agreed service levels
- Provide timely and accurate information to customer
- Escalate complex issues to higher-level support or vendor support as necessary
- Record, track, and document the request issue process
- Communicate effectively with customers to gather information, explain issues, and provide resolution steps
- Maintain up-to-date documentation for incidents, resolutions, and system configurations
- Work closely with remote support teams or specialized engineers for escalations
- Coordinate with customer IT teams for seamless operations
Must Have
- Minimum 3 years experience in implementing, and managing IT infrastructure, including servers, networks, and storage systems
- Familiarity with Linux, Windows, and basic networking principles (TCP/IP, DNS, DHCP)
- Experience with virtual machines (e.g., VMware, VirtualBox, KVM) and remote support tools
- Experience in troubleshooting server and networking hardware issues and replacing components as needed
Nice to have
- Basic understanding of cybersecurity practices, including secure password policies, malware prevention, and data privacy
- Strong customer service orientation with good verbal and written communication skills
- Problem-solving skills and ability to prioritize, categorize, and escalate issues based on severity and impact
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Our Product
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
